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Privacy Policy

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Delivery and Returns

Privacy Policy

Cookie Policy

Artwork Care

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Last updated: 2 October 2026

This Privacy Policy explains how I collect, use and protect personal information when you visit www.leahjordan.art, purchase artwork, contact me or subscribe to my mailing list.

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1. Who I am

The person responsible for your personal information is:

Name: Leah Jordan
Email: leahjordanart@gmail.com
For the purposes of data protection law, I am the data controller for the personal information I collect through this website and in connection with my business.

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2. Information I collect

Depending on how you interact with my website, I may collect:

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When you place an order

  • Your name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number, where provided

  • Details of the artwork you purchase

  • Order number and transaction information

  • Information relating to delivery and customer service enquiries

Payment card details are processed by the payment provider used at checkout. I do not ordinarily receive or store your full payment card details.

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When you contact me

If you contact me by email, through a contact form or through another communication method provided on the website, I may keep your name, contact details and the contents of your message so that I can respond and maintain appropriate business records.

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When you subscribe to my mailing list

If you sign up to receive marketing emails, I collect your email address and any other information you voluntarily provide through the signup form. Marketing emails are sent using Wix Email Marketing.

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When you visit my website

Wix and the website may collect technical information such as your IP address, browser type, device information and information about how you use the website.

Some of this information may be collected through cookies or similar technologies. See my Cookie Policy for further information.

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3. How I use your information

I may use your personal information to:

  • process and fulfil orders;

  • arrange delivery;

  • communicate with you about your order;

  • respond to enquiries;

  • process returns, refunds or complaints;

  • maintain business and accounting records;

  • send marketing emails where you have provided the required consent or where another lawful basis permits this;

  • maintain and improve my website;

  • understand website usage and performance where appropriate consent has been obtained; and

  • comply with legal and regulatory obligations.

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4. Lawful bases for processing

Depending on the circumstances, I process personal information because:

  • it is necessary to perform a contract with you, such as processing an order;

  • it is necessary for me to comply with a legal obligation, such as maintaining certain financial records;

  • I have a legitimate interest in operating and improving my business, dealing with enquiries and maintaining appropriate records, where that interest is not overridden by your rights; or

  • you have given consent, for example for certain marketing or non-essential cookies.

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5. Marketing emails

If you subscribe to my mailing list, I may send you emails about things such as:

  • new artwork;

  • new collections;

  • studio news;

  • exhibitions;

  • events;

  • offers and promotions; and

  • other updates relating to my ceramic practice.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting me at leahjordanart@gmail.com. Marketing email consent is separate from accepting my Terms & Conditions. I keep appropriate records of marketing consent where required.

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6. Wix

My website is hosted and operated using Wix. Wix provides website, ecommerce, hosting, email marketing and related services that may involve the processing of personal information on my behalf or as described in Wix's own privacy documentation. I use Wix Email Marketing to manage and send my mailing-list communications. For information about how Wix processes personal information, please refer to Wix's current privacy documentation.

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7. Other service providers

I may share personal information with service providers where necessary to operate my business, for example:

  • website and ecommerce providers;

  • payment processors;

  • delivery and postal services;

  • accounting or bookkeeping services;

  • email marketing providers;

  • IT and hosting providers; and

  • professional advisers where necessary.

I do not sell your personal information.

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8. How long I keep your information

I retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including where necessary to meet legal, accounting or reporting obligations. Order and transaction information may need to be retained for longer than marketing information because of legal and financial record-keeping requirements. If you unsubscribe from marketing emails, your information may be retained on a suppression or unsubscribe list so that I can respect your request not to receive further marketing communications.

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9. Your rights

Depending on the circumstances, you have rights under data protection law including the right to:

  • request access to personal information I hold about you;

  • ask me to correct inaccurate information;

  • ask me to delete personal information where there is no legal reason for me to continue processing it;

  • ask me to restrict certain processing;

  • object to certain processing, including direct marketing;

  • withdraw consent where processing is based on consent; and

  • request certain information in a portable format where the right applies.

To exercise a right, contact me at leahjordanart@gmail.com. You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

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10. Cookies

My website uses cookies and similar technologies. Some are necessary for the website to operate, while others may be used for analytics, functionality or other purposes. Further information is provided in my Cookie Policy. Where consent is required for non-essential cookies, I will request that consent through the website's cookie controls.

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11. Security

I take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.

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12. Changes to this Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to my business, website or legal requirements. The latest version will always be published on this page.

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13. Contact

If you have any questions about this Privacy Policy or how I use your personal information, please contact:

Leah Jordan 
Email: leahjordanart@gmail.com
 

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